BIS outages in North America???

Some people in North America are reporting BIS outages this morning. I for one am one of the lucky ones has not had any issues, but I know quite a few people who are experiencing issues.

Is the massive (can we call it Worldwide) outage over the last few days part of a bigger picture? Is there more to the BIS 4.1 upgrade than RIM has led us to believe?

DevCon is right around the corner, let's see if RIM has something to surprise us with!

Official RIM service-status page regarding the outage. Click Here


(UPDATED) BIS Services now being Restored

RIM has resolved the problem causing millions of subscribers across the globe to be without properly functioning  BIS services for the last couple of days.

The problem? A core switch failure within RIM's infrastructure was the culprit. I am sure RIM is just as happy as the affected users that the problem has been isolated and resolved.

UPDATE (from BerryReview):

According to RIM the:

“transition to a backup switch did not function as tested, causing a large backlog of data… RIM said it is now working to clear the backlog and restore normal service as soon as possible.”


Update #2

Further Clarification from RIM:

"The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated, and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience, and we will continue to keep you informed."


RIM Announces BlackBerry Analytics Service 1.0 Release


BlackBerry devs – please welcome Brent for a special guest post about BlackBerry® Analytics Service 1.0, just released today! Let him know if you have any questions in the comments. – Ed.

Today we’re announcing the release of BlackBerry Analytics Service 1.0, powered by webtrends™. This service is available to any developer of Java®-based apps for BlackBerry® smartphones at no charge for up to 25,000,000 server calls per month. BlackBerry Analytics enables you to collect and analyze data on how your apps are being used. Reports that are generated can provide insight that can be used to understand how users are engaging your app, enhance user experience in order to drive more downloads, learn how to market your app more effectively, and be better able to detect issues as they arise rather than waiting for feedback.


BIS still experiencing issues across EMEA

As we reported yesterday, BIS services were partially restored to the EMEA region, and repairs were ongoing to fully restore the service. Apparently, RIM is experiencing further difficulty in their efforts to get the service back up and running at full capacity.

According to BerryReview:

Now we are hearing multiple confirmed reports that it went down again sometime between 7-8AM EST this morning for EMEA users and is still down. I am hearing that an ETA for a fix is still 2-4 hours away so hopefully they stomp this bug fast. According to the Telegraph this outage happened in RIM’s data center in Slough, Berkshire which serves this region.

We continue to hope this is resolved fully in the near future.


BIS services now restored across Europe

We all know that European BlackBerry users have been experiencing BIS difficulties today... Well RIM has issued the following statement via their Facebook page:

We are pleased to report that BlackBerry email services have been restored. Some people may continue to experience delays with instant messaging and browsing services and our technical teams are working to return services to normal as quickly as possible. We apologize to our customers for any inconvenience and we’ll continue to update you as new information becomes available.

So, there you have it.  All is well....nothing to see here...lmao.

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