RIM CIO Robin Bienfait personally apologizes for BIS outage

Friday, in an email sent to all subscribers to RIM's 'Enterprise Edge' mailing list, the CIO of RIM issued a public apology that read as follows:

"Many BlackBerry® customers around the world experienced service outages this week. Research In Motion® (RIM®) takes these issues extremely seriously, and we apologize. We never want to let our customers down, and we know that the quality and reliability of our products and services are important to you. We remain committed to earning and showing that we deserve your trust every day..."

Hit the break to read the entire apology...

Apology in its entirety:

"Message from RIM's CIO, Robin Bienfait

Many BlackBerry® customers around the world experienced service outages this week. Research In Motion® (RIM®) takes these issues extremely seriously, and we apologize. We never want to let our customers down, and we know that the quality and reliability of our products and services are important to you. We remain committed to earning and showing that we deserve your trust every day.

Now that service levels are restored, we are focusing on investigating root cause and will share details when we have the full story. We are committed to keeping our lines of communication open and will provide you with more information as we review all the incident findings.

Throughout this incident, all relevant support and executive teams have been engaged and working to resolve the issues as quickly as possible. We also have been doing our best to keep you updated and share information as we progress through the issue, between customer touch points, conference calls, updates on our web sites and through social media channels.

We know that reliable service is important to our 70 million global customers and we work very hard to deliver the world-class experience that you've come to expect from us. We truly value your business and I apologize again, on behalf of everyone at Research In Motion, for the service issues experienced this week.

Sincerely,
Robin Bienfait
Chief Information Officer, RIM"

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