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Jeremy Duke

Jeremy Duke

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  • Published in News

RIM CIO Robin Bienfait personally apologizes for BIS outage

Friday, in an email sent to all subscribers to RIM's 'Enterprise Edge' mailing list, the CIO of RIM issued a public apology that read as follows:

"Many BlackBerry® customers around the world experienced service outages this week. Research In Motion® (RIM®) takes these issues extremely seriously, and we apologize. We never want to let our customers down, and we know that the quality and reliability of our products and services are important to you. We remain committed to earning and showing that we deserve your trust every day..."

Hit the break to read the entire apology...

  • Published in The Rest

A friendly rant (submitted by @79Stanger)

So today I get home from being out and about ready to fire up the Playbook. I get sat down and go to load up my favorite twitter client Blaq. Just my luck, due to issues with twitter I couldn't access Blaq. So what's a guy to do? Lightbulb! "Let's try the tablet optimized site on the Playbook". Genius right? Well this time it didn't turn out that way.

  • Published in The Rest

Wanna be an OSBB Star? Yeah... You do

Staying true to the principles implied in our name "OpenSourceBB", we want the content on this site to be community driven! Do you have a blackberry related story, product review, opinion, rant, rave, or anything else BlackBerry related, send it to us and, if it's good, we will publish it!

If you want your post to be considered, click the 'Submit a Blog Post' link in the menu ^^^up there^^^ no... all the way up top^^^ :)

  • Published in The Rest

The Future of Voice Recognition for BlackBerry Devices

With the recent launch of the iPhone4S and its creepy voice recognition software dubbed Siri, there is a lot of buzz surrounding voice control implementation in your smartphone/tablet.  Like almost every phone manufacturer, RIM uses Nuance voice recognition technology in its handsets -- apple also uses Nuance to power Siri. Since Nuance powers nearly all voice recognition systems in phones, what makes Siri any different than voice activated search that is present on BlackBerry OS6/7 devices and other voice activated controls on our BlackBerrys...? The implementation.

Siri is basically the standard Nuance suite, but with improved text to speech and a larger list of recognized commands.  Most people with BlackBerrys are familiar with voice control for calls (left convenience key anyone?), that is Siri in her most basic form.  So, if Siri is just Nuance with an improved voice and more commands, then how could anyone improve upon it? The answer to that question may very well come from QNX (a subsidiary of Research in Motion).

  • Published in News

(UPDATED) BIS Services now being Restored

RIM has resolved the problem causing millions of subscribers across the globe to be without properly functioning  BIS services for the last couple of days.

The problem? A core switch failure within RIM's infrastructure was the culprit. I am sure RIM is just as happy as the affected users that the problem has been isolated and resolved.

UPDATE (from BerryReview):

According to RIM the:

“transition to a backup switch did not function as tested, causing a large backlog of data… RIM said it is now working to clear the backlog and restore normal service as soon as possible.”


Update #2

Further Clarification from RIM:

"The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated, and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience, and we will continue to keep you informed."

  • Published in News

RIM Announces BlackBerry Analytics Service 1.0 Release


BlackBerry devs – please welcome Brent for a special guest post about BlackBerry® Analytics Service 1.0, just released today! Let him know if you have any questions in the comments. – Ed.

Today we’re announcing the release of BlackBerry Analytics Service 1.0, powered by webtrends™. This service is available to any developer of Java®-based apps for BlackBerry® smartphones at no charge for up to 25,000,000 server calls per month. BlackBerry Analytics enables you to collect and analyze data on how your apps are being used. Reports that are generated can provide insight that can be used to understand how users are engaging your app, enhance user experience in order to drive more downloads, learn how to market your app more effectively, and be better able to detect issues as they arise rather than waiting for feedback.

  • Published in News

BIS still experiencing issues across EMEA

As we reported yesterday, BIS services were partially restored to the EMEA region, and repairs were ongoing to fully restore the service. Apparently, RIM is experiencing further difficulty in their efforts to get the service back up and running at full capacity.

According to BerryReview:

Now we are hearing multiple confirmed reports that it went down again sometime between 7-8AM EST this morning for EMEA users and is still down. I am hearing that an ETA for a fix is still 2-4 hours away so hopefully they stomp this bug fast. According to the Telegraph this outage happened in RIM’s data center in Slough, Berkshire which serves this region.

We continue to hope this is resolved fully in the near future.

  • Published in News

BIS services now restored across Europe

We all know that European BlackBerry users have been experiencing BIS difficulties today... Well RIM has issued the following statement via their Facebook page:

We are pleased to report that BlackBerry email services have been restored. Some people may continue to experience delays with instant messaging and browsing services and our technical teams are working to return services to normal as quickly as possible. We apologize to our customers for any inconvenience and we’ll continue to update you as new information becomes available.

So, there you have it.  All is well....nothing to see here...lmao.

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